North America Warranty Program - Effective May 1, 2011
"3 YEARS TO LIFE" Warranty
Years 1 & 2
Over the counter dealer exchange on PLS tools covering manufactured defects on tools used in commercial/professional construction jobsites.
Year 3
Warranty exchange at PLS factory.
Lifetime Customer Support Program
Beyond the 3 year warranty period PLS will exchange any PLS tool - no matter the age – at a discount off retail through the PLS ETN program.
ETN exchange tools carry a one year warranty. ETN tools can be exchanged direct from the PLS factory or with a participating PLS dealer.
New warranty program covers tools sold by our dealers from May 2011.
International Warranty Programs are limited to 2 years for new tools. ETN exchange program available selectively in overseas dealer markets.
PLS laser tools are designed to provide professional contractors reliable layout reference for increased jobsite productivity and profit.*Please read your PLS operating manual for instructions on how to verify calibration on your PLS laser.
With over one million PLS lasers on jobsites around the world you can imagine that providing speedy and affordable repair service can be challenging. Rather than taking the time to dismantle, evaluate and eventually repair customer’s tools we have created a customer loyalty exchange program. This program allows our customers to replace a damaged PLS tool quickly for the same or less cost of a traditional service repair.
Since July 2, 2007, all authorized PLS dealers have been able to order and stock replacement PLS tools entitled “ETN Tools” or, Equivalent to New Tools. These “ETN tools” are not refurbished tools; they are new lasers that come with a one year warranty. In addition, these ETN tools are branded, labeled, and certified by PLS to meet or exceed PLS calibration and performance specifications. The ETN program allows the end-user and dealer to satisfy the need to replace a PLS tool at the dealer’s counter or direct from PLS.
Here is how it works:
- ETN tools are to be sold or exchanged only with acceptance of a nonfunctioning/out of calibration tool from the end-user.
- Non-warranty ETN exchange units are sold to the customer at a flat rate. The original non-warranty tool is properly disposed of after the exchange by authorized dealer or PLS.
- Warranty ETN exchanges are claimed back to PLS with return of defective tools. Tools claimed under ETN warranty must be within one year of customer’s original purchase date and cannot show any sign of obvious abuse (significant impacts, broken glass, battery acid, etc…).
You may download a Return Material Authorization (RMA) form (see “End User Return Form” PDF file below). Please send the tool, along with any relevant paperwork (RMA number, if you have obtained one, proof of purchase, if applicable, contact information, requests for new accessories, etc.) to our repair address:
PLS/Service Dept. 2550 Kerner Boulevard San Rafael, CA 94901
We will contact you, normally by fax or email, with cost of the ETN exchange and request for a VISA, MC, AMEX, or DISCOVER number. When the non warranty exchange has been approved by our customer, the replacement ETN will be shipped out by UPS ground. Should the exchange be covered under our standard warranty, we will ship the tool within five days. Please note: Some of our lasers may be on back order and may take a little longer to exchange.
Please keep a note of the serial number for tracking convenience. If you have any other questions, please call and ask for our service department. Your local dealer may have ETN exchange tools in their stock to assist you locally and faster than sending the tools to PLS in California. In the rare instance where a PLS tool fails within 30 days of purchase, the authorized PLS dealer will replace the defective tool with a new tool.
